Return Policy

  1. Returns or exchanges are accepted within 15 days of receiving the item.  All return items will be charged a 15% re-stocking fee.
  2. Shipping charges are non-refundable.
  3. Dirty and/or damaged items will not receive a full refund and will be credited less 25% of the full purchase price in addition to the re-stocking price. 
  4. Items that have been mis-used, abused, neglected, or improperly cared for will not be refunded.
  5. Special, custom or personalized orders are non-returnable. 
  6. All sales on used saddles without a trial are FINAL SALES.
  7. Carefully wrap the item to be returned or exchanged and insure via UPS or mail. 
  8. When requesting a refund or credit, refunds will be issued the original method of payment. 

Shipping and Delivery

At this time, Dutchess Bridle & Saddle LLC ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Dutchess Bridle & Saddle LLC ships merchandise to other international locations including Europe, New Zealand and Australia. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

International

Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.
Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Dutchess Bridle & Saddle LLC is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

Sales Tax

Dutchess Bridle & Saddle LLC charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.

Privacy Policy

    This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Dutchess Bridle & Saddle LLC and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Dutchess Bridle & Saddle LLC believes that customer conduct violates applicable law or is harmful to the interests of Dutchess Bridle & Saddle LLC and its subsidiaries. 


Miscellaneous

VOID WHERE PROHIBITED:Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Dutchess Bridle & Saddle LLC and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.
GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of Dutchess Bridle & Saddle LLC shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.
MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Dutchess Bridle & Saddle LLC with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Dutchess Bridle & Saddle LLC with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Dutchess Bridle & Saddle LLC. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.